METAIRIE, La. — More than a week since the Heaven’s Pets fire, families have continued to call and email WWL Louisiana.
The business offers pet funerals, burials and memorials. It is located on the grounds of the historic Metairie Cemetery.
Harvey resident Charlene Talamo said her beloved Yorkie, Surprise, was taken to Paradise Pets for last rites.
“I called on the 10th and left a message. I said she’s been dead since the 3rd. I’m coming to pick her up on Saturday the 13th,” Talmo said.
Talmo said it was unclear if the ashes were ready to be picked up, and she left empty-handed.
“I feel like I let him down because I should have been there for him that Saturday morning,” Talmo said.
That night, a fire engulfed a portion of the building.
Paradise Pets called the damage ‘extensive’.
After more than a week, the building was partially covered with a tarp and sealed off with caution tape.
“This is not an easy recovery process and can take weeks to complete. We appreciate our families’ continued patience and understanding during this difficult time,” said Patrick McCausland, President of Pets of Paradise. .
Heaven’s Pets said they did not know how many animals were in their care at the time of the fire and that they work with families and clinics throughout the Greater New Orleans area.
“Our crews are working diligently to retrieve, identify and document all pets that were inside the building at the time of the fire,” said Causland.
Talmo said she has used Heavens Pets several times over the years, but has struggled to contact the company since the fire.
“Give us the exact odds. What are your pet’s real chances of recovery,” Talmo said.
Hea’s Pets said it returned every call it received and families would be contacted when they had more information about their pet’s remains.
Heaven’s Pets said no one was injured in the fire, and the cause remains under investigation.